Get in touch
The Birch Wealthholm support team can help with signing in, deposits and withdrawals, and can explain charts and AI-assisted features. Help is available 24/7, but we do not give tailored investment advice or guarantee outcomes.
To help us respond efficiently, include the email registered to your account, explain the issue — such as sign-up, payment or platform access — and add any relevant screenshots. Clear details let us investigate more quickly and reduce follow-up questions.
If possible, we give priority to enquiries about active transactions or withdrawals still awaiting completion. For your protection, we will never request your complete password or 2FA codes in an unsolicited message.
New to Birch Wealthholm? Creating an account takes just a few minutes. Once your account is set up, you can contact our team with any questions. Our FAQ also covers charges, security measures and access to the available markets.
For help with your account, verification, deposits, withdrawals or other questions, email us at the address below. A descriptive subject makes routing easier, such as “Withdrawal pending”, “2FA access” or “Fees enquiry”.
[email protected]Initial replies usually arrive within a few hours. Payment reviews and periods of unusually high demand can take longer; we will update you when the status moves forward.
Registration can be completed in minutes with no phone call required. Once your account is open, our support team can guide you through the interface and help you check your starting risk preferences.
Open an accountThe contact channels shown on this page are checked continuously. Under usual conditions, non-urgent enquiries are answered within one working day, though exceptionally high volumes can extend response times.
Trading can result in the loss of capital. Birch Wealthholm support can explain the platform and its features, but cannot make personal investment recommendations.